Jacob Silva

Computer Science Student & Software Engineer

Bachelor of Science in Computer Science at San Diego State University, with minors in Statistics and Mathematics. Currently working as a Technical Specialist at Apple, with experience in QA automation and software engineering. Passionate about iOS development, AI, and creating elegant user experiences.

Projects

Classly

Swift, SwiftUI | Jan. 2026 – Present

Developed an iOS home screen widget that displays upcoming class schedules that update throughout the day
Implementing data persistence to store and update class information across widget refresh cycles
Designing responsive UI components optimized for multiple widget sizes and devices

iOS Pong

Swift, SwiftUI | Aug. 2024 – Oct. 2024

Built a fully functional recreation of Pong with collision detection and paddle physics
Designed an adjustable AI opponent with multiple difficulty levels using heuristic based decision logic
Implemented SwiftUI based UI components for score tracking, animations, and clean layout structure

2048 AI Agent

Python, Pandas, NumPy, PyTorch, FastAPI | Aug. 2024 – Oct. 2024

Implemented an Expectimax based AI that selects optimal moves by evaluating probabilistic tile outcomes
Developed a visual display layer that renders the board state, chosen moves, and updated scores in real time
Improved decision speed and tile evaluation accuracy through board heuristics and pruning logic

Experience

Technical Specialist

Apple | La Jolla, CA

October 2025 – Present

Improved troubleshooting accuracy, shown through consistently strong customer satisfaction scores, by diagnosing hardware, software, and OS issues across near all of Apple's lineup
Reduced customer wait times by streamlining device check-ins and repair setup, coordinating with other technicians during high traffic hours
Strengthened daily store metrics by supporting retail workflows, guiding customers through setup, and preventing additional appointments

Apple Support College Program Advisor (Level 2)

Apple | San Diego, CA

Jan. 2024 – Oct. 2025

Delivered world class remote support, reflected in above average satisfaction ratings, by resolving issues across the complete Apple lineup
Lowered follow up case frequency by educating customers on new and existing features, troubleshooting steps, and account related issues
Maintained strong performance metrics by accurately identifying problems, documenting cases, and escalating advanced issues to engineering

QA Automation Software Engineer Career Experience